This case study was completed as part of Memorisely’s UX 035 course. A cohort-based class that met twice a week over Zoom with designers from around the world. Throughout the course, I collaborated with classmates in real-time, participated in critiques, and iterated on feedback from instructors which lead to a final case study that was reviewed and approved upon completion.

Project Goal:
Identify and address key drop-off points in the Skyscanner user journey, with the aim of improving booking completion rates and overall usability.

My Role:
As the UX Designer, I led the end-to-end case study—from identifying the problem to delivering a refined prototype. I conducted usability testing, synthesized research findings, and translated insights into actionable design improvements.

Tools Used:
Figma
Adobe Illustrator
Useberry